Frequently Asked Questions
Quick answers about ordering, delivery and your account.
Do I need an account to shop?
No. You can browse, search and fill your cart without one. You sign in (or register) when you're ready to place an order, so we can keep track of it for you.
How do I place an order?
Add products to your cart, open the cart, choose “Continue to checkout”, enter your delivery details and place the order.
How do I pay?
For now you pay in cash when your order arrives. Other payment methods will be added later.
How much is delivery?
It depends on your city — see Delivery Information for the current fees.
Delivery InformationHow can I follow my order?
Sign in and open Account → Orders. Each order shows its status: pending, confirmed, preparing, shipped or delivered.
Go to my ordersCan I change or cancel an order?
Contact us as soon as possible with your order number. Orders that have not been prepared yet are the easiest to change.
Contact UsWhat if my item arrives damaged or wrong?
See Returns for what to do.
ReturnsIs the store available in Amharic?
Yes. Use the language switch in the header or the footer to move between English and አማርኛ; your choice is remembered.
How is my information protected?
We only ask for what we need to deliver your order. Read our Privacy Policy for the details.
Privacy Policy