Returns
If something isn't right with your order, we want to hear about it.
Before you contact us
Look at your order under Account → Orders to see its status and what it contains.
Go to my ordersWrong, damaged or faulty items
If your order arrives damaged, faulty, or not what you ordered, contact us as soon as you notice.
Time limit
Please contact us as soon as you notice a problem. We look at each request individually.
How to return an item
Contact us with your order number and a short description (a photo helps). We'll tell you how to send the item back and what happens next.
Contact usRefunds and replacements
Where a return is accepted, we'll arrange a refund or a replacement with you.